Frequently asked questions

Yes. We ship Australia-wide with free delivery on every order, with no minimum spend and no surcharge for regional addresses. We dispatch within 1 to 2 business days, and most metro orders land within a few business days depending on where you are. Once it arrives you plug the mask into a power bank, set your temperature and you are ready to go. There are no ongoing costs and nothing to reorder.

As soon as your order is dispatched you get a tracking link by email. Follow it right to your door so you always know where your order is, rather than watching the letterbox and wondering. If the tracking looks stuck or something seems off, reply to that email or contact us and we will chase it with the courier for you. You should never be left guessing about where your parcel has got to.

Yes. Add whichever pieces you want to one order and they ship together, once, with the same free delivery. A full set arrives in a single delivery rather than three separate parcels, so there is nothing to track piece by piece. You get one confirmation and one tracking link, and everything is ready to set up the day it arrives.

That is exactly why we dispatch inside 1 to 2 business days and ship promptly. If you order at the first sign of the pollen count climbing, most people have the mask, humidifier or steam cup in hand well before the worst nights. If you have a specific date in mind, message us before you order and we will give you an honest read on timing for your address.

The Sinus Pressure Relief Heated Mask is 231.90 AUD. The Humidifier USB Mini is 51.90 AUD and the Steam Inhaler Cup is 48.90 AUD. Prices are in Australian dollars and include free delivery. No countdown timers and no fake urgency. If a sale is running, the compare-at price sits alongside the current one so you can see exactly what you are paying and what you are saving.

One purchase. The mask is reusable, so there is nothing to swallow and nothing to buy again month after month. Compare that with 15 to 25 AUD a box for antihistamines or decongestants on repeat through allergy season. The maths turns over fairly quickly once you stop restocking pharmacy shelves every fortnight. There are no subscriptions and nothing to reorder.

Yes. Plenty of people run the mask for direct front-of-face warmth, keep the Humidifier USB Mini going on the bedside table to stop the air drying out overnight, and reach for the Steam Inhaler Cup during a heavy cold. Bought together they are matched to the same routine and arrive in one delivery, with the same free delivery as a single item.

You can. The three pieces are chosen to work as one setup, so getting them together means they are matched to the same routine and arrive in a single delivery. If you would rather start with the mask alone and build up over time, that works too. Add whatever you want, whenever you want, and each order still ships free across Australia.

The mask sits over your nose bridge, cheeks and forehead and applies gentle, continuous warmth with light compression across the sinus zone. That steady heat is soothing over the face and may help soften thickened mucus and encourage your sinuses to drain, so blocked airways start to feel clearer. It works on the warmth itself, not on any medication, which means nothing to swallow and nothing that wears off.

Honestly, the mask covers your eyes and nose bridge area, with cutouts around the eyes, so the warmth sits across the front of your face. It warms the forehead and nose bridge rather than reaching deep under the cheekbones. Most people reach for it for that heavy front-of-face pressure and the hands-free comfort while they wind down for the night.

You add warm water to the cup and hold the fitted nose and mouth piece to your face. That piece channels the warm vapour straight to your nose and airways instead of letting it drift off into the room, which is what happens with an open bowl. This is steam inhalation, the same moist-heat method traditionally used for a blocked nose, just contained and directed properly. There is no leaning over a scalding open bowl and no towel over your head.

It uses cool mist humidification. Water is drawn from the 750ml tank up through a cotton wick, then dispersed as a fine cool mist. Running at 5V over USB, it never heats the water, so there is no hot body and no steam. It operates at around 28 dB, quieter than a whisper, so you can leave it running on your bedside table overnight without it disturbing your sleep.

No, it is a cool mist humidifier, not a heated vaporiser, so it never boils water and no part of it gets warm to the touch. It only disperses cool water vapour, which makes it safe to leave running close to you while you sleep. It offers both continuous and intermittent mist modes, so you can pick steady output or a lighter on-and-off setting depending on how dry the room is.

The 750ml tank holds enough water for extended running, and you can choose continuous mist for steady output or intermittent mist to make a fill last longer. It has automatic shut off, so if the tank runs dry while you are asleep it turns itself off. Sized for a personal spot of around one square metre, it works best on a bedside table or desk, and since it runs off any USB port it moves easily around the house.

Each piece works on a different part of the same problem. The heated mask holds continuous warmth over your nose, cheeks and forehead so the pressure behind your face can settle. The humidifier adds cool mist to dry indoor air so you are not breathing a parched room overnight. The steam inhaler cup channels warm vapour straight to your airways when you want relief in the moment. Together they cover the full routine.

Sprays and pills work from the inside and wear off, and the box runs out just when you need it most. Some sprays can leave you more blocked with overuse. This works from the outside with drug-free warmth, so there is nothing to swallow, nothing to build a tolerance to, and nothing to keep repurchasing. It sits alongside your usual approach as a simple at-home comfort ritual.

A comfortable session is around 15 to 20 minutes, long enough for the sustained warmth to feel soothing rather than just briefly warm. Use it whenever the pressure flares, whether that is once in the evening to wind down or a couple of times across a heavy day. Because it is reusable, there is no daily dose to track. Start the temperature low and build up gradually to a warmth that feels good.

Yes, that is the point of it. The mask has an adjustable head strap that holds it snug over your face, so you can strap it on, lean back and let the warmth do the work. The inline controller sits on the cable within easy reach and has a temperature dial, so you can turn the warmth up or down without sitting up. Unlike a microwave pack that starts too hot and quickly goes cold, this holds your chosen setting steady through the whole session.

The heated mask connects to an inline controller that draws power from a 5V power bank, so the warmth stays continuous at your chosen temperature rather than cooling off like a microwaved pad. The Humidifier USB Mini runs on 5V USB power through the supplied connector, with no battery needed. Both plug into everyday USB sources such as a wall adapter, a laptop or a power bank. Check the included instructions for the exact power requirement before your first use.

Wipe the fabric down gently with a slightly damp cloth and let it air dry fully before storing, which keeps it fresh without soaking the electronics. Never submerge the mask or the controller in water and do not machine wash it. That is what protects the heating element and the wiring. Handle the controller and cable gently, unplug after each session, and store it somewhere clean and dry so it is there every time congestion hits.

Rinse the steam inhaler cup and its fitted piece with warm water after each use, once the water has cooled, and let it air dry. There are no cartridges, filters or refills to replace. For the humidifier, empty and wipe the tank regularly so the water stays fresh. The cotton wick is a consumable part that draws water up, so replace it over time as needed to keep the mist clean and pleasant.

Yes. Everything is drug-free, so there is nothing to swallow and nothing that wears off, which makes it a warm option the whole household can share, including kids who cannot take pharmacy decongestants. The mask strap fits a range of face sizes. The steam cup is a personal one-person device, so each person holds it to their own face. Always supervise children while they use warm water or a heated device, and use warm rather than boiling water in the steam cup.

Keep it by the bed or on the kitchen bench and pick it up the moment your nose starts to block up, whether that is after a long shift, when a cold is coming on, or when you feel stuffy at night. Because it is drug-free and non-medicated there is no daily limit, so use it as often as you feel you need it. The warmth is there straight away, and most people notice the soothing feeling within the first few minutes of breathing the vapour.

You are covered by our 30-day satisfaction guarantee, with no fuss and no interrogation. Try it through a stuffy evening or a full cold, feel whether the steady warmth eases the pressure the way we describe, and if you are not happy, reach out and we will sort a refund. We would rather you actually feel the difference at home than decide on the spot. There is no risk in giving it a proper go.

Contact us within your 30-day window and tell us it is not working out. We will send you the return details and get your refund moving once the item is on its way back. No guilt-tripping and no long form to fill in. The whole point of the guarantee is that you can test it properly at home rather than deciding on the spot.

If anything is wrong with the mask, controller, cable, humidifier or steam cup on arrival, message us with your order number and a quick photo or description. A faulty unit gets replaced or refunded, and that sits on top of your satisfaction guarantee. You should never be out of pocket for a fault that is on us.

We build for the person propped on two pillows at 9pm, breathing through one nostril, tired of swallowing another tablet just to get through the night. Sinovia is about simple at-home comfort rituals instead of another pill. Reach for the mask the moment the pressure starts and let the warmth do the work. Drug-free, reusable and honest about what it does and does not do.

A flannel or a microwaved pad feels great for about ninety seconds, then it cools and you are up reheating it just as your sinuses were starting to loosen. This runs off a power bank through a temperature dial, so the warmth is continuous and stays exactly where you set it for the whole session. That hands-free, steady warmth is the real difference over anything you have to keep reheating.

Because we are upfront about the difference. A microwave gel mask heats unevenly, sits on your eyes and goes cold in five minutes. This runs off a power bank through a temperature dial, so the warmth is continuous and sits across your nose bridge and forehead, hands-free, for the whole session. We do not claim it treats or cures anything. It is a drug-free comfort ritual, and it is backed by our 30-day guarantee so you can judge it for yourself.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Sinovia operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

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